REFUND & CANCELLATION POLICY
Cancellation of Order
All purchases on the website are final. itrabyritu.com reserves the right not to cancel orders.
Return Policy
Perfumes are non – returnable products. We do not offer returns from our Cosmetic Care products as fresh beauty care products are perishable and have a low shelf life.
Returns/replacement will be only accepted for the product received that are damaged/defective we can replace this with the correct / exact same product.
Due to health reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or used.
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Shipping cost is non-refundable for returned, undelivered, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded.
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The customer will be liable for the shipping cost involved when returning the product.
Return Instructions
Damages due to neglect, improper usage or application will not be covered under our returns policy.
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Returns should be carefully packed by the customer to avoid transit damage, incase we receive any damaged product in return we may destroy the product upon arrival, and no refund shall be given upon such cases.
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Return request are to be made within 1 hour of receiving the parcel.
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Please write your Order number, Full name, Email and Phone number on the return parcel.